Returns & Exchanges
At NAQSHI Official Online Store, we strive for perfection in every stitch; however, if you are not completely satisfied with your purchase, we offer a seamless 14-day return and exchange policy for all unworn garments. Please ensure all original tags remain attached and the item is in its original packaging to qualify for a full refund or replacement.
Initiate Your Request
Log into your NAQSHI account or visit our Returns Portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring the invoice is included and the product is in its original, unwashed condition.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location near you.
Quality Inspection & Refund
Once our quality assurance team receives and approves the returned garment, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing